Refunds, Dispatch and Deliveries Policy

We like to guarantee you your order is in the safest of hands. Heavy-weight Supplements pride ourselves on dispatching and delivering  in the most efficient manner so you receive your order quickly and safe.

Thank you once again for shopping with Heavy-weight Supplements. Here are some further details in regards to our shipping policy.

  • Heavy-weight Supplements utilise both air and road freight through a courier company and Australia Post to ship your items. We reserve the right to make the final choice of shipping method to ensure your order is received in the most effecient and safest manner.
  • Heavy-weight Supplements are currently offering a discounted flat rate shipping fee of $7 and any order over $150 is free  Australia wide.
  • All parcels shipped by courier will require a signature of acceptance once delivered. This is for your security. If you would like parcel left at premises please let us know with on order confirmation page.
  • Heavy-weight supplements are able to deliver and ship goods all over Australia.
  • Local deliveries are usually received within 24-48 hours. Interstate deliveries can take 3-5 days depending on destination.
  • Every care is taken when packing items in our warehouse to ensure products arrive in the same condition they were packed in.
  • Every order will receive a shipping email and tracking details with the designated courier. Our staff will contact you immediately if any unusual circumstances arrive that an order cannot be fuflled.
  • Heavy-weight Supplements will not accept  responsibility for damaged shipments.If damage shipments are received please contact us as soon as possible to arrange replacements and so we can contact courier company.
  • Heavy-weight  Supplements will not provide a refund for late deliveries. Unfortunately we canot control a contract service for there delivery times.

Where do items need to be returned to? 

Heavy-Weight Supplements 3/2 Little St, Cumberland Park SA 5041

Instore Returns are also available.
Heavy-Weight Is open 10am-5.30pm Monday to Friday and Saturday 10am-3pm.